Privacy Policy

Effective Date: June 26,2025

Kelly’s Appliance Repair is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, over the phone, or during service appointments.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and physical address
  • Service Information: Appliance type, model/serial numbers, service history, and details related to repairs
  • Payment Information: Credit/debit card details (used only for transactions)
  • Website Information (if applicable): IP address, browser type, pages visited

2. How We Use Your Information

Your information helps us:

  • Schedule and perform appliance repair services
  • Communicate appointment updates and confirmations
  • Provide estimates and process payments
  • Improve our services and customer experience
  • Send occasional updates or promotions (if opted in)

3. Sharing Your Information

We do not sell your personal information. We may share limited information with trusted third-party providers only for purposes such as:

  • Payment processing
  • Scheduling software
  • Email and SMS communications
  • Legal compliance (if required)

All third-party partners are required to protect your data and not use it for any other purpose.

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

5. Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to Know what personal data we collect and how we use it
  • Right to Request Deletion of your personal information (with certain exceptions)
  • Right to Non-Discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below. We may need to verify your identity before fulfilling your request.

6. Cookies and Tracking (If Applicable)

If our website uses cookies or tracking tools, these may collect anonymous usage data to improve website performance. You can disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy periodically. If changes are made, the updated policy will be posted on our website with the new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Kelly’s Appliance Repair
466 Primero Ct. Suite H
Cotati, CA 94931
Phone: (707) 664-9702